Product Designer · Ex-HR

Hi, I'm Joan.

"From Concept to Creation, Where Insight Meets Design."

I bring HR insight into design, with AI accelerating the workflow. From conversation to delivery, every step is about turning your ideas into intuitive, easy-to-use product experiences.

Humlo in progress · Open for collaborations

I start from people’s needs, and through research and design, turn complex processes into something simple and intuitive.

say hello ↘
Say hello

Let's build something together

Let's talk →
Services

Bringing products back to simple and usable

From research → to design → to launch.
I deliver more than mockups — I deliver products that actually ship

User Research

Hear what users actually need

Years in HR taught me that what users want isn't always what they say. I listen for the gaps, and design around them.

100+ in-depth interviews
Process Design

Make the complex simple

I look at where users get stuck and find a simpler path through. Often the fix isn't adding more — it's removing the right step.

Streamlined process steps
UI · Visual

Looks good, works better

Thoughtful interface design that earns trust at first glance and supports the experience, rather than distract from it.

Higher user delight & satisfaction
In Depth

Design Path

Complexity for me, clarity for you

01 Research Board

"I actually wanted to stay, but the process made me feel I didn’t matter."

Exit Interview

"I felt lost during onboarding week 1."

User Test · D1

"I don’t know what to do next."

Field Visit
User Research

Cross-domain empathy.

Not just collecting feedback — understanding where users actually get stuck.

Years of interview experience: I’m skilled at spotting that "moment of hesitation" through conversation and observation, then surfacing the real need.

  • 1-on-1 in-depth interviews (English / Cantonese / Mandarin)
  • User research / Pain point analysis
  • Persona / Affinity mapping
  • Research report & product recommendations
Let's talk →
02 Flow · Onboarding
Apply
Review
Sign
Onboard
Process Design

Full-flow optimization.

Untangling complex flows so users don't have to guess and teams can execute smoothly.

From architecture and flow to launch — making products feel intuitive and comfortable.

  • User flow design
  • Information architecture (IA)
  • On / Offboarding experience design
  • From requirements to ship-ready product flow
Let's talk →
03 Mobile UI
START
UI · Visual

Where logic meets form.

Not just pretty screens — building information hierarchy and interactions that feel natural.

From wireframe to high-fidelity, balancing brand feel with practical usability.

  • Figma high-fidelity UI design
  • RWD (Web / Mobile) design
  • Design System for brand consistency
  • Landing page / Website design
Let's talk →
Designer · 2026 Joan logo Joan · Product Designer
About me

"Bringing real-life empathy
to simple digital spaces"

Before stepping into design, I was an HR professional. I accompanied hundreds of people through the excitement of joining a company and the bittersweet moments of moving on. I loved being an HR — it taught me how to listen and observe quietly.

Later, I realized that good design has the power of "transformation." If we can go a little deeper at the start of every detail, we might prevent so many unnecessary frustrations.

To me, real connection is far more powerful than fancy words.

If you're looking for someone who listens, cares, and brings a warm touch to every product — let's work together.

CertificateGoogle UX Design Cert · 2025 BackgroundHR · Education · Learning Design ToolsFigma · Blender · Canva LanguagesEnglish · Cantonese · Mandarin
Selected Work

Portfolio

From bakery ordering to bilingual research platforms

Process

Collaboration Process

Aligned mindset, connected from the start

01

Discover

Let's chat about your needs and ideas.

02

Research

Clarifying the questions and direction before any design begins.

03

Design

Mapping the structure, then designing each screen and refining through iteration.

04

Deliver

Handover with a walkthrough, so the design moves smoothly into your build process.

Services

What I deliver

Website Design

1–2 weeks

Custom responsive websites, landing pages, and brand sites — built from the ground up.

  • Site architecture + sitemap
  • Hi-fi visual design
  • Ready to deploy

App Design

2–3 weeks

5–10 screens of App UX/UI design, delivered as final files for your dev team.

  • User research + flows
  • Wireframe + hi-fi prototype
  • Clickable prototype

Professional Audit

3 days

Complete UX review of your existing site or app — surfacing the friction that affects conversion.

  • UX audit + 10 recommendations
  • 30-min recorded walkthrough
  • Audit report
After Launch

Monthly Care

After launch, ongoing maintenance and small updates each month — available as a monthly subscription.

Let's talk →
Contact

Let's talk.

Share what you're working on — I'll get back within 48 hours.